Extra Space Storage - 7505 - Palmetto Bay - Cleveland Ave

Al is the G.O.A.T!! My family and I have been renting a couple units here for years and he always looks out. Clean facility, always friendly staff! Reasonable prices and they've always worked with us. 5/5 Love this branch!!

I have been a customer at Extra Space Storage now for almost 2 years. The staff and service at the Cutler Bay Fl location have great. They have always been very helpful and knowledgeable. The entire facility is extremely clean and well maintained. My unit is exactly what I was expecting and we have even downsized. The entire process was very simple and quick. They did not try to lick me to the larger unit and gave me a great deal. I can strongly recommend them.

I walked into Extra Space Storage and was helped by Francisco Julian Garcia, the Assistant Store Manager, at the Palmetto Bay location (17650 W. Cleveland Ave., FL 33157). From the very beginning, Francisco explained everything to me in great detail — the unit sizes, insurance options, and all the terms — making sure I fully understood every step. He personally showed me several units, all of which were absolutely immaculate. The facility is so clean and organized that it feels more like a hospital than a storage space. Francisco went above and beyond by taking extra time to show me additional units that might better suit my needs, even when he didn’t have to. I had originally planned to visit other storage facilities, but the exceptional service Francisco provided made my decision easy — I stayed and rented three different units for my home. His professionalism, patience, and genuine care for the customer far exceeded my expectations. I highly recommend this location and strongly believe Francisco would make an outstanding manager. His level of service is truly exceptional.

I am writing to express my appreciation for the excellent service provided at Extra Space Storage. The facility is consistently clean and well-maintained, and the staff is always available and helpful whenever I require assistance. Thank you for maintaining such a high standard of service.

This is my second time here and I'm happy to use this storage. This time, Chanel provided exceptional service, sharing all the necessary information with me. She was very respectful and kind.