Peoria Storage Center

1 - 3 of 3 reviews is Showing

• March 31, 2024

  Locker

  The map that you sent over the internet was not correct as to how the buildings are situated. I drove around looking for c3 and could never find a c3 it would have just been better just to tell me that I had no locker number three but I found it. Nice size for the container look forward to filling it up

  Recommended Yes

  price5/5 (excellent value)

  service5/5 (outstanding)

  cleanliness5/5 (squeaky clean)

  - Maria Graham

• August 8, 2023

  The experience was wonderful.

  I was disappointed to find the unit was full of spider webs, and some dirt. It has mouse holes in it, but there were no signs of mouse traps. The customer service was excellent. Truthfully, I will refer this unit to my family and friends it the unit is cleaned prior to move in. One of my movers said if they clean the unit he will rent one because it will be closer to his house.

  Recommended Yes

  price5/5 (excellent value)

  service5/5 (outstanding)

  cleanliness3/5 (average)

  - Evelyn Young

• August 12, 2021

  Right price and right location for my needs

  Mon 09-Reserved with Ron via phone; confirmed; payment made/confirmed for use Tuesday the 10th; Tues 10-arrived at the Plank Rd site with full truck weather is 102 heat index; used my pass code to enter the yard; bay number sequence differs from the bay number given, (two digit vs four alphaneumeric); the next 75 minutes, at 25 minute intervals, I spoke with three different call center operators- MARIE, via phone, then JOY, via the kiosk, then BRIANN, via phone. Each confirmed my reservation, et al, but none of three could explain the discrepancy or numbering sequence, with each promising a return call from a rep. After the 75 minutes of back & forth, me and my full truck, left the yard, awaiting this highly anticipated return call. I went back home to continue packing. 10 minutes into my departure, ASHLEY, rep for Peo Storage, I believe the call center, called. I returned to the Plank Rd address. ASHLEY confirmed the reservation, et al, but shared the reservation was for the Enterprise address. This disclosure was the first time I was informed of the different address; ASHLEY asked me to drive the Plank Rd site and look for an unlocked bay; if I found one unlocked, let her know what number it is, as not to conflict with another reservation. To resolve, ASHLEY offered that I would NOT pay any Sept rent. Confirmed paid fees already charged, would be the only fees I would be paying thru the end of September 2021. I accepted this offer. Issue resolved to date. I shared a concern with ASHLEY. ie Plank Rd 'security' gate did not close on exit, and remained open on my return.

  Recommended Yes

  price4/5 (good value)

  service3/5 (helpful)

  cleanliness5/5 (squeaky clean)

  - DA

• 
• 1
•