Overall the check-in and full knowledge of cost and cleanliness was good
Since I was from out of town I had no idea of what the storage unit would look like, however, it was extremely Clean and the young ladies were very professional. I would have like a heads up on all the fees and the lock.
( I had purchased a lock from Walmart) so I had no true knowledge of the cost the unit would cost me monthly. I think you should be upfront about the insurance the cost of the lock and the one time administration fee of $25. I felt I should’ve known about the extras at the beginning being I am a senior citizen on a very limited income! Twenty five dollars for a lock I can’t use anymore anywhere else felt like I was throwing money away! I was most upset about the lock! Would I recommend you to my friends and/or relatives, yes but I would tell them upfront about the true cost, the hidden fees and they can make an honest decision with an honest upfront truth based on full complete information!
- Banita Cheatham