So far, so good, with a couple of security issues.
The customer service via phone was good and the property looks pretty clean and the carts are usually available with little wait time. The corridors' motion sensor lights are helpful. The storage units rates are a little pricey. The first month's free rent is helpful even though you end up paying the first month because you get hit with all the fees. The upgrade from the 8x10 to 10x10 unit made up for that though. The access and office hours are decent. Security Concerns: there is unsecured access through the OPEN Exit gate as it is always open, allowing anyone access to walk and drive in the property and making the entrance gate useless. The elevators are a tight fit for even two slim/small carts. There was a roach crawling down the 2nd Fl corridor . There are no power outlets accessible anywhere to help the customer. You have to get out of your car to reach the entry gate keypad and enter the gate code instead of being able to roll down your car window and just punch in the code and drive through. The idea is to punch in your code from the safety of your vehicle and enter the facility, especially at night. I suppose we could have just entered/driven through exit gate instead of dealing with inconvenience of getting out of our car to punch in the code at the entrance gate. Lol. Overall, So far, so good.
- D. Harris