So far, I can only speak of the move in experience. I reserved a spot online. Was called approximately one hour later to confirm. I let them know when I would be in and when I arrived, I was greeted courteously and professionally. They were expecting my arrival and the process to get set up was super easy. Place is clean as a whistle. 2 things I could recommend improvement on. 1. I am not certain that the person that greeted me ever provided me their name. That would be helpful. 2. When setting up the contract, please provide info about the lock and the cost of the lock. Instead, the lock was just cut out of the packaging and added to my total. Of course I was going to buy it no matter what as it is a necessity, but would have been nice to know what you charge for it and are there alternative options for purchase. Some people are on a budget.
I haven't started moving my stuff in yet, but will assume that process will be as seamless as getting it rented.