Bay Area Self Storage - Redwood City

Melanie, is so wonderful. I stay at this facility because of her. I have been here for 20+ years. She has been the best person during this time. Always helpful, friendly and a joy to work with. I have 5 units. I have changed to different units many times. Melanie has made it easy.

Once you’re signed up, they will not call you or email you back if you have an issue such as a credit card expiring. I’ve called at least six times and there is zero customer service response. Impressively bad customer service.

Melanie is amazing! Always so helpful and knowledgeable about changes happening, patient, and always friendly!

The building is not climate controlled but they do have several large platform carts with wheels that make it easy to move stuff in and out from your car all in one trip. The units on the top floor, 3rd floor, have a large vertical size making it a better deal. It's not usually busy so it's easy to park in a loading spot and get a cart to move stuff around. The staff are friendly and helpful.

Upon making reservations online I quickly received a phone call from there. I informed them I was on a time crunch. Melanie killed it. Got there the paperwork was ready. She was so courteous and efficient. I was in and out on no time. They have good prices and a well kept facility, from what I saw. I highly recommend this place.