StorageMart - Philadelphia Rd

Twice now my family has made reservations with StorageMart, and twice when we showed up, we were told that the reserved parking space was already given to someone else and that we could “find something else.” What is the point of a reservation if it means absolutely nothing? To make matters worse, my father later showed up with my RV to park it for me and was refused because I “had to be there in person.” We share the same last name, we were willing to sign a power of attorney, and instead of working with us, staff gave incorrect information, first claiming it was “Maryland state law,” which it is not. Even if it were, a power of attorney is a legally recognized document. Do you not want business? People who are busy, traveling, or out of the country do not always have the luxury of personally parking an RV themselves. Refusing reasonable, legal solutions while also failing to honor reservations is unacceptable. I know the response will be a generic response and to email support for a solution, but that does not excuse being unprofessional, incorrect and wasting people's time. This place wasted our time, caused unnecessary stress, and showed zero flexibility or customer service. I would not recommend StorageMart to anyone who expects professionalism or reliability.

Amazing to deal with! When we needed storage for one of our jobs.. Shane was quick and responsive! Thank you again!

Bad information on the internet when looking at units. The door opening was not big enough to get anything bigger than a dining room chair through it Unit is not a small unit it was 7 X 15. A unit only 5 X 7 was three time the price. Was told this is a very old building so door sizes are not typical throughout the property

I rented a unit online and when I got to the facility I realized I needed a big unit. The staff assisted me with the upgrade and made sure I didn’t lose my discount. The entire process was smooth, simple and easy. The staff were very knowledgeable, professional, polite and friendly.

I love the customer service . Great people respectful very helpful and they have great storage units