Showing 1 - 5 of 10 reviews
Excellent Customer Service
Had an issue when I arrived but the customer service fixed it quickly.
This was a good experience compared to what I've dealt with in the past. Thank you
My move came unexpectedly, therefore I needed storage on an emergency basis. I found Heritage Storage online and called to get information. When I spoke to the customer service agent he was able to answer my questions and concerns and helped make this situation seem like a non-emergency. After making the reservation on the phone with the customer service agent I was able to confirm and secure storage in a very short time frame. The whole process took me less than one hour from the initial call to the customer service specialist to visiting the onsite facility to secure the unit. I can't express how happy I was, not to mention stress-free due to the immediacy of need. Thank you for such a seamless process and transaction.
Great value and personable customer service! By far the best storage facility in the valley!
I have enjoyed a very positive experience with Heritage Storage. My questions are answered in a timely manner. The unit is so easy to get to when I want to retrieve something or put something inside. Mr. Chipping is super friendly and assists me as needed. I highly recommend this place!!!
- K. Rose
Helpful Tips on How to Choose the Right Storage Unit
Frequenty asked questions
What size storage unit do I need?Click "Learn about unit sizes" (right above the unit sizes) to open the unit size guide and see what fits in each space. When choosing a size, think about how you intend to use the unit: are you trying to cram it as full as possible or do you need extra room inside to move around? Be sure to also leave a clear pathway for easy access to items at the back of the unit.
How tall are storage units?Storage units typically have a ceiling height of about eight feet. Special units like "storage lockers" are around five feet or less. Units for vehicle storage will have higher ceilings to accommodate RVs and boats. Call us if you need more help on choosing the best unit size for your car, boat, motorcycle or RV!
Do I need climate-controlled storage?Climate control is crucial if you live in an extreme climate or a location prone to swings in temperature. Opt for climate control if you're storing items like leather furniture, antique woods, important documents, photos or electronics.
What are the minimum number of months I can rent?Storage leases are typically month-to-month, so you are not obligated to a set rental length. However, many facilities offer promotions and discounts that require a minimum rental length in order to be redeemed (for example: First month free with two-month minimum). These terms will be detailed above.
Do I need a reservation or can I just walk in and rent a space?Most facilities welcome walk-ins and don't require a reservation. However, because prices fluctuate often based on demand and availability, we recommend booking beforehand to secure the unit and price before it changes. By using SpareFoot you can compare units and prices near you and then book online or by phone for free.
What is climate control?Climate control keeps your belongings safe from extreme temperatures and will protect your items from warping, melting and discoloring. Most facilities that offer climate control will maintain your unit between 60 and 80 degrees Fahrenheit.
How wide are storage unit doors?There are two types of storage unit doors:
- Swing door: A standard room door.
- Roll-up door: Rolls up just like the door on your garage.
What is 24-hour access?This means you have the ability to access your storage unit whenever you need to, even when the office is closed.
Do storage units have electricity or electrical outlets?Although electrical outlets are not common for most storage units, some facilities offer them as an amenity for select units. Storage units with electrical outlets will have "Electricity" listed under the "Features / Amenities" section of this page.