Public Storage - San Juan Capistrano - 32371 San Juan Creek Road

Showing 1 - 5 of 16 reviews

December 22nd, 2020

I was satisfied with Public till the...

I was satisfied with Public till the moment that i had to vacate my unit after only one week due to a severe back injury that made it impossible to continue the use of #709B. When I contacted the manager - Aeila and explained the situation my understanding was she was going to prorate the week usage and at that point Public Storage could continue to rent out the remaining three weeks that I had paid for thinking that the manager would refund or at least credit me for a future use. I had to send my wife in because i was in too much pain to relinquish the agreement, but when my wife came back to the car she said to me that after speaking and reminding the manager about our previous conversation just a few hours earlier, the managers said to her that she did not have that conversation with me and I had to eat the money that was charged although i still had 3 weeks of paid storage at $140.04. It made no sense for me to give the unit up so quickly if no reimbursement or credit was going to be applied. So my end result opinion at this point is totally disappointing with Public Storage. I'm hoping someone in corporate will review my experience and compensate me appropriately and that i wont have to Share a negative rating. Thank You

- George Brigges

September 18th, 2019

Highly Recommend

We were very happy with this service and would highly recommend Public Storage.

- Cassie Latimer

April 30th, 2019

Your on site manager Olga has been a...

Your on site manager Olga has been a great help. John Burns

- John Burns

January 11th, 2019

Storage you can trust!

We have been using Public Storage for over 18 years and we've always had the best of experiences from the staff in the facility! Always there, safe and very convenient. Jerry

- Jerry Dunton

December 10th, 2018

Recent visit

Property looks well-maintained; great service in all aspects.

- Cathy Evans

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