Public Storage - Sylmar - 16045 Foothill Blvd

This has been one of the best experiences ever! What great energy and human! Angie from public storage was so helpful, friendly and kind. Since it’s my first time ever renting a space I had a lot of questions and she answered all of them and didn’t mind to repeat anything if needed. The whole process was smooth and easy. Truly an amazing experience and I got my space which I’m super happy with! Thank you Angie❤️

I appreciate the hospitality customer service critical thinking that employee Angie brings to the table. I can’t speak for anybody else, but I’ve been to a few others storage in the area. I find myself coming back to this one. I may not agree with the times bottom line my stuff has been safer here. I appreciate the words of encouragement and the tech skills that Angie is knowledgeable in their system Google or Apple hire her public Storage Angie deserves a raise the office when you walk into it always has a fresh cleanliness to it. That is kept up every time kind regards GD.

Angie is amazing! Her customer service is excellent and knows exactly what she doing! She's very professional and friendly! She is very attentive and has a great charisma.

WRITING BOTH SYLMAR LOCATIONS AS I SEARCHED UP AND BOTH POP UP BEWARE PEOPLE!!! I did not leave a review for ANGIE!!!! SHE WROTE A FAKE REVIEW, I SPOKE TO MY NEIGHBOR TNT AND SHE CHECKED HER GOOGLE TURNS OUT SHE DID THE SAME THING SO ALL THESE REVIEWS ARE FAKE ABOUT HER AS SHE WRITES THEM!!!!! She is the worst customer service person i've ever have encountered in the history of public storage and customer service in general, i came because i had an issue with my app i gave her my phone i open my internet now and see a review that is posted, she WROTE HERSELF THE REVIEW AND THE REVIEW STARTED THAT EDNA IS RUDE I DON'T EVEN KNOW WHO EDNA IS I NEVER HAVE ENCOUNTERED HER. STAY AWAY THIS LADY IS NOT A NICE PERSON AND USING MY PHONE TO LEAVE A FAKE REVIEW!!! I'm going to escalate this issue to the top, i even saw how she speaks to people using the term "paisa" when she was talking on the phone. Public storage do better.

DO NOT STORE YOUR BELONGINGS HERE – REPEATED BREAK-INS, NO SECURITY, JUST HIGHER RENT I strongly advise against using Public Storage in Sylmar (or any location where they neglect security). My unit was broken into along with at least 15 others, resulting in over $50,000 worth of stolen materials. To make matters worse, the security cameras were non-operational at the time of the break-in, meaning there was no footage to identify the thieves or recover stolen property. After the break-in, Public Storage offered no assistance or compensation. Instead, I was forced to move everything by myself on short notice, just two and a half hours before closing on a Friday, with no help from staff. Despite sending multiple emails and phone calls, I have never received a single response from management regarding my loss, their failure to provide basic security, or any steps to fix the situation. If that wasn’t bad enough, another break-in just occurred at this location, where a van was targeted—and the security cameras are STILL not working. Multiple customers, including myself, have requested increased security, including properly functioning cameras, after these repeated break-ins. Public Storage has completely ignored these requests and done NOTHING to improve safety. Instead, they’ve only responded by increasing the rent! Key Issues to Be Aware Of: Multiple break-ins at this location, with no added security measures. Security cameras have been non-functional for months. Public Storage has refused to acknowledge customer complaints. Instead of fixing security, they keep increasing rent. Zero accountability for stolen property or customer inconvenience. Bottom Line: This Public Storage location is NOT SAFE. If you care about your belongings, do not store them here. They refuse to provide basic security while continuing to raise prices. Choose another storage company that values its customers and their property.