Friendly Staff, Terrible Units
I never leave reviews because I hate to complain, but decided I needed to in this case. I rented a unit here from January 2020 through June 2020 to store a nearly brand-new king tempur-pedic mattress, and came back to find it completely ruined. There were cracks in the floor of the unit, and whatever seeped through the cracks damaged my mattress completely.
The mattress was kept in a bag, and I bought it from Ashley’s a few months prior to storing it here. I solely rented this unit to avoid buying a new mattress since I spent so much on this one. The monthly insurance they require you to take out wouldn’t cover the damage, and U-Store-It wouldn’t do anything about it either.
The staff is friendly, but I personally didn’t want to waste $1500+ on a mattress and monthly storage/insurance fees just to have to throw it away after a temporary situation between moves. The process with trying to get the situation resolved was far too long just to be told they can’t do anything, but at least now I know I’ll never use a storage unit again regardless of how nice the staff may be!
Recommended No
price4/5 (good value)
service4/5 (very helpful)
cleanliness1/5 (very dirty)
- Vallerie