CubeSmart Self Storage - NY Poughkeepsie Van Wagner Rd

My experience with CubeSmart Self Storage was absolutely outstanding from start to finish! I handled everything online and over the phone, and the process was simple, smooth, and completely stress-free. It’s rare these days to find a company that makes things this easy and communicates so well, but CubeSmart truly exceeded my expectations. I started by browsing online, and their website was user-friendly, straightforward, and informative. I was able to find the right unit size for my needs quickly, and the pricing was very reasonable. The online reservation process was easy to navigate — clear instructions, no hidden fees, and everything was explained upfront. That alone made me feel confident I was choosing the right company. After I submitted my information, I received a follow-up call almost immediately. The representative I spoke with was friendly, patient, and professional. They walked me through the remaining details, answered all my questions, and confirmed everything without me having to repeat myself. They also made sure I understood how access worked, what to expect on move-in day, and even offered helpful tips about security and storage safety. Their kindness and efficiency really stood out. The best part was that I didn’t have to go in person to complete anything. Everything was handled remotely, which saved me time and stress. For someone managing a busy schedule or living in another state, this type of flexibility is incredibly valuable. They made the process feel personal and effortless at the same time. I could tell that customer satisfaction is a priority for this team, and that makes all the difference. The follow-up communication was also great. I received clear email confirmations and reminders, so I always knew what step came next. There was no confusion or frustration at any point, which made the entire experience feel professional and trustworthy. I appreciate how respectful, organized, and responsive the staff were throughout the entire process. They called me back promptly, treated me with courtesy, and made sure every detail was covered before finalizing my reservation. That level of care really made my day and took the stress out of something that could have easily been complicated. CubeSmart deserves full credit for running a business that values efficiency, clarity, and kindness. I can’t thank their team enough for making this experience so easy and positive. It’s clear they take pride in their service and genuinely care about helping customers have a smooth, worry-free storage experience. I highly recommend CubeSmart to anyone looking for a reliable, professional, and customer-focused storage company. Everything about the experience — from the website to the customer service — was first-class. I wouldn’t hesitate to use their services again in the future. Thank you, CubeSmart, for making something that could have been stressful feel so simple and pleasant!

I have an Rv parked at this facility and someone attempted to break in over the winter and caused damage to the vehicle. the property manager assured me the damages would be covered. i waited 3 weeks for a response. i was told there is no phone number for their supervisor, which is ridiculous. how does the staff contact their boss if their is an emergency? i have now been told that the damages would probably not be covered. this company advertises safe storage with gates and 24 hour video recording. there are no cameras in the Rv parking area and i have attached the SAFE fence which is supposed to keep people out. do not store your things here!!!! Addition to review: cubesmart replied with an email address i should send my concerns to. I sent two emails and received no response. They just post that to make it look as if they want to help but no reply and no help!!!!

I had to move last minute and arrived to the location right before closing. Michael was very accommodating and helped facilitate an easy onboarding process. Thank you for your help!

Had a great experience at this CubeSmart location. Employees were very friendly and helpful!

Awesome customer service Roxanne and And Michael showed me around the place got me exactly what I needed for all my storage I highly recommend this company and I just want to say thank you for a great customer service and a great experience The storage units were absolutely so clean . I was very pleased thank you so much Roxanne and Michael .