THE BEST PLACE EVER
This is a BRAND NEW facility. I LOVE that the loading area is an enclosed garage area with MULTIPLE dollys right at the entrance to the elevators. Jennifer in the front office ROCKED!!! She was FAST, EFFICIENT, FRIENDLY and VERY WELCOMING. She explained the issue with my reservation, AFTER informing me of the solution. She got me a GREAT unit for the same price with nothing about a smile and great conversation. She turned a REALLY rough day into laughs and that is what GREAT CUSTOMER SERVICE is ALL about. Going in and being informed there is a problem, after being told it has already been fixed. Apologizing for the slight inconvenience but assuring the customer it is really not an issue at all, just a few extra minutes to change the paperwork. Keeping the customer happy and laughing and unaware that there was ever even a problem. I left feeling like I was given an additional discount because of a minor mistake with the SpareFoot website. My bestfriend is moving to this location as well, and she lives 35 minutes away.
- Latoya Brown