Public Storage - Amherst - 2855 Niagara Falls Blvd

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• August 14th, 2017

  Acceptabe Registration Process With Several Faults

  When we checked in the facility, all went well until the manager discovered that he could not print out our paperwork which he had already competed. The previous shift had done diagnostics on the printer and he could not get it to work. Had had to fill out everything by hand and had me sign the manually completed paperwork. The available unit was at the opposite side of the gate - quite a walk. My wife and I are both disabled and it was hard to walk from the office to see the unit. It would be a good idea for all Public Storage sites to have golf carts so it would be easier to show customers their units for the first time. There was no seating in the office. We were in quite a bit of pain after walking to and from our unit. The only relief I had was to lean on the counter. My wife had to go and sit in the van while the paperwork was done. Seating should be in all offices. I did not like the fact that I had to get insurance at registration. This is not mentioned on your website as far as I know. While in general the initial registration process was acceptable, I fell that more should be done to accommodate all customers' needs.

  - David Price

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