CubeSmart Self Storage - Ann Arbor
4.39 out of 5 stars- based on75 reviews
Showing 71 - 75 of 75 reviews
I arrived at Simply Self Storage with my lock, ID, and moving van, and after 10 to 15 minutes of paperwork I was able to proceed to the locker. The service was friendly, the lease seemed very standard, and they explained their insurance coverage well. Everything about the unit was as described, you must bring your own lock and insure your items. There is a punch code-controlled gate to access the storage areas, and you are given your own individual code during move in. The unit was somewhat dusty but it was not unreasonably so, depending on what you're storing you might wish to bring pallets or at least a covering for their floor. I did not pay extra for 24-hour access, but can still access my unit anytime between 6am and 10pm, which is just fine for my purposes.
- Nolan
Staff was really helpful in changing the date to accommodate when we would actually be moving in. Also really helpful in making recommendations about size and how to properly store items.
- Christin
The customer service was terrible.
The customer service was terrible. Rude.
- Sei
make certain you can actually enter
I rented a unit and the door to get inside to the building has a rusted latch making it extremely difficult to enter on the side where my unit was located. My husband and I ended up having to carry all our stuff to the unit using the door at the other end of the building. In addition to this the lighting was extremely poor so I could barely see. On the bright side, the gentlemen who manages the place is very helpful. Super nice person. I could not ask for a better contact for this facility.
- Alicia
terrible, avoid
The facilities we not what we had paid for, the lights worked for 1 month then stopped. We were charged late fees for bills postmarked after the due date. It took multiple phone calls to the manager before he returned our call. The district manager promised a return call in 24 hours, after 1 week, I had to call he again.
- Jean