StorQuest - Aurora/Addison
4.63 out of 5 stars- based on12 reviews
Showing 11 - 12 of 12 reviews
As ALWAYS StoreQuest ALWAYS goes above and BEYOND!
As I said above, you guys ALWAYS go above and beyond what I expected! Thank you and continue doing what you folks do best, Provide AWESOME SERVICE!
- Nick Füchs Sr
Don’t use Storquest
Terrible experience at Storquest! First, they will raise your rent at 6 months. I had two units, one they raised 8.5% and one 15.5%, they will tell you they will help you out if this happens, but when you call to get it reduced back down they say they can only help if the increase is more than 20%. Second, climate controlled unit had a water pipe burst, not helpful at all in getting it resolved. They will refer you to the 3rd party insurance. Will not help with disposal or help in any way to move your things to a dry unit. Cost, time, and effort to move units and dispose of destroyed items rests 100% on you. Lastly, move out day elevator was broken when I showed up with the movers. Zero communication that the elevator was broken. No email, no text, no call. Plus, no way to access the level without the elevator unless someone is working and available. Spent an hour with the movers clock running trying to get to my unit. Corporate office was no help. When asked to be reimbursed for the lost time of the movers corporate denied the request. Said it was worked out, told communicating a broken elevator was “impossible”. Moving/storage is hard enough, save yourself the added stress of storing your belongs here and don’t use Storquest!
- Candace