My review will focus on my experience to date. I found CubeSmart Self Storage with the SpareFoot Storage Finder. Based on the information provided, it reflected the best combination of price (for the 5' x 5' storage I was seeking), location, and ratings from other reviewers.
This was our first time using self-storage, so I contacted âStore 0540â (this locationâs official designation) directly to ensure I had all the documentation (e.g., acceptable ID, property insurance) needed and to complete as much as the preparation paperwork as possible. The manager was very friendly and helpful, ensuring that I understood all the charges I would be paying for (there is a one-time setup fee) and that I either should bring a secure lock or purchase one on site. In fact, I had checked local hardware stores, as well as the âbig boxâ hardware store prices for disk padlocks (recommended over standard ones because they are more secure) and I found CubeSmartâs price to be lower. The manager said that assuming all the information I provided was OK, it would take about 20 minutes to complete the process when we arrived.
When we arrived, we reviewed the rental agreement process. The assistant manager was very friendly and efficient, though the online computer system was surprisingly slow. As a result, despite all the preparation, the paperwork process took over 30 minutes. The range of times among the reviews here would suggest this may be a weakness in CubeSmartâs or Store 0540âs processing system that needs upgrading.
Once we completed the paperwork, the assistant manager gave us an overview of how to access our storage and showed us to our space. We examined it and tried the lock, which worked fine. We then left to move our property into storage.
Store 0540 followed up the next day via email to make sure we had no concerns and I assured them that we were very pleased so far. Customer service seems to be a strong suit of Store 0540 and CubeSmart.