Very poor communication and customer service!
I have a storage unit in with Store it all here in Barre. Just got it at the end of April. I ONLY gave them a full star because that woman who I got the unit from was polite and had at least a little compassion and tried to help me on Saturday morning - before the breakdown in communication happened as you will see below.
I broke my phone moving.. So I tried to go in person and pay on 2 different days last week to pay. The car was out front of the office so I knew they were there. But, No one answered.
Then on Friday (the first), the unit is locked. I wrote a note and put it in the door saying "I was here, check your cameras - I knocked and rang the doorbell when the suv was outside the office -with my wallet out, trying to pay (the suv being out front is important because when I got the unit I waited for the woman to arrive at the office and she was driving that suv, so I knew someone was there) So how do I pay? I need to get in the storage unit asap and I dont have a phone."
I got an email Sat morning at 8am saying it is unlocked and she isnt there alot due to covid. That was it. I replied thanking them, apologizing for the tone in the note I left them and AGAIN asking how I should pay and if there was a time I could meet someone there. OR if I should email them my card info.
No reply.
Instead I go there after getting the email, and my unit is locked still. I write again Saturday and again Sunday. No reply and its still locked.
I get an email back Monday morning saying it was locked at noon Saturday (after receiving and email at 8am Sat. saying it was unlocked??) and (here's the kicker) I could go online to pay. Are you kidding me?
I know its not their fault I broke my phone, BUT- if they would have just told me that I could pay online Friday or Saturday I wouldn't be here writing this. But seriously? I could have gone online and paid all along? Why did no one tell me that sooner? Really poor communication and serious lack of care for their customers!
Recommended No
price4/5 (good value)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Ashley