Rent increased, value and quality descreased
Mr. D's Storage, the previous owner, provided a better experience for me. Prime Storage increased the rental rate by $30/month, removed 24-hour access, and damaged my furniture when they installed a new lock system. I was ensured I would be notified of the lock change and receive my old lock back. I do not live in New York, however, months later when the lock system was changed I picked up the key and entered my unit to find my furniture damaged. I notified the office, they handed me a brochure and told me to file a complaint with the company on the brochure. I can't wait to move my belongings out of Prime Storage.
- Tasha Wenger
Tasha: We are so sorry to hear about your experience. We'd really like to discuss this further with you, so please contact us at your earliest convenience so we can rectify this situation. While we cannot provide our customer service number directly on Sparefoot, you can find it right at the top of our website!
- Manager's Response