Sloped, icey, odd property
The property is very sloped due to being in a flood zone. The design is great to prevent floods in the units, but terrible to drive and walk through. It's very sloped with lots of small dips and hills. The ice accumulation through the property is crazy. Maintenance was out there trying to combat the ice situation, but it is BAD. Also, my 5x5 is not a true drive up. Rather, I was able to drive to the side of the building and walk down a sloped alley way full of ice. Some of the units have a lip that is literally two feet from the end of the unit to the ground. It doesn't make much sense to me how you would move stuff from a vehicle without having to lift boxes over your head and then hop up into your unit and pull them into your unit. This property is not good for handicap accessibility. Also, when you book your reservation they do not inform you that you have to have insurance on the unit so the reservation amount is not actually the amount that you pay per month. Also, there is an Administration fee that is not mentioned when you sign up for a unit. There was one person working in the office and she was quite overworked she could not possibly answer the phone and deal with the amount of people in the office. She was great and provided great customer service, but it would be nice if she had somebody to assist her! Also, one of the trucks that you could rent had a shattered windshield and was still rented out to somebody. It's illegal to drive with a shattered windshield so I don't know why they would rent the truck out to somebody. Overall my unit is very clean though and it feels just as much bigger than the other 5x5 that I had.