Willing to help, but not very able
I've never rented a storage space before, but I'm pretty sure my experience trying to set up my storage unit at Arovista was as bad as it could be. The staff there were trying to be helpful, but both were brand new on the job - only 2 days each - and had no idea how to overcome even the slightest hurdle. During my time there the printer had an issue with the toner, the computer had to be rebooted, they couldn't figure out how to put me into the system, once they got me into the system the gate code for me as well as the guy ahead of me didn't work, and 2 different people who came in to pay their monthly fee had to be turned away because it was taking so long to get me and the other guy up to speed.
I know the staff was trying their best, but the manager who put two new people on the job on a Saturday morning with only telephone support is an idiot.
Recommended Yes
price3/5 (fair price)
service3/5 (helpful)
cleanliness3/5 (average)
- Marcia Clark