The five stars are for Carla who provided excellent customer service before, during and after the move-in process. At all times, she was professional and courteous, providing solutions to problems we encountered along the way. For example, she quickly provided another suitable unit for the same price after we learned that Public Storage gave away our original reserved unit to someone else without informing us in advance. Another example, when we agreed to take the next unit available, we discovered that someone's unwanted items still remained in it. Carla took initiative and worked with other staff to have the unit cleaned and ready for our move-in immediately. Thank God for Carla! Moving can be stressful. But her upbeat, friendly personality made the process more bearable. She was available to troubleshoot unexpected problems and provided a follow-up phone call to make sure our move-in process went okay.
My image of Public Storage was going in a negative direction fast until we started working with Carla. Based on her professional performance and excellent customer service, I hope that management considers her for a well-deserved raise.
- E J