Excellent Customer service, clean, convenient, but auto keyless not ideal
The customer service is excellent. The facility is clean and convenient. The later hours is a huge bonus! However the narrow shape of the units, and doors make the space square footage less than ideal. Prices are below the going rates.
The reason I'm not giving this 5 stars and would not recommend this facility is because it's fully automated with keyless entry. Not only do I have zero trust that this type of system can't be hacked... if you're relying on the app, you have to have your phone with you, charged and location tracking on. I don't feel comfortable with that set up.
So I bought the key fob option.
But the second time I tried to access my unit, the fob didn't work to open my unit. It worked to open the gate, hallway doors, restroom... But not my unit. Fortunately the office was open or I would've needed to call the hotline and hope remotely they could help me.
The staff had taken the extra steps to test my phone app and key fob when I initially rented.
Then they were quick to resolve the key fob issue and get me in my unit. However if I was having trouble with extra walking, limited on time, or paying by the hour for moving help (all which I was) this was an extra hassle for me.
Over all I like everything about this facility, outside of the shape of the unit.
But the keyless entry makes me very concerned and is less than ideal.
Recommended No
price4/5 (good value)
service5/5 (outstanding)
cleanliness5/5 (squeaky clean)
- Shereen