I was so disappointed in the customer service.
I signed up online, but I needed a little help just to be sure I did it all correctly. That gentleman was nice, but I was under the impression that I was able to get the special deal that was going on for the units. The next thing that happened was I was billed for multiple units. When I called twice to inquire about this, my calls were not returned. I arrived at the storage facility at 2:46 pm after driving 4 hours, and the office door was locked. I knocked on the door and a few minutes later a lady answered the door. She was not in a very good mood it seemed . I asked if I could use the restroom because I had been driving for hours and the moving truck would soon be at the facility. I was told no and to go down the road to a gas station. I asked about the special that was going on and she told me my unit couldn’t have it. My experience with public storage has been horrible. On the flip side Two Men and a Truck moved my things, and I can’t say enough good about them. They were kind, attentive, helpful, and professional. What a contrast in the two companies!!
Recommended No
price2/5 (a little steep)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Becky