Showing 26 - 30 of 30 reviews
unhappy with the hidden fees
Overall good service. Staff was really nice and the storage was taller than expected.
- Kevin
The facility is a five star. Karen the site manager provides great customer service and is very attentive. Everyone else that I have ever dealt with at this location has been very rude. They have also not been very knowledgeable about their property and the services they provide. Last week I called and asked if Karen was available and the guy answered that he was the site manager and that I could ask him. I said that I thought Karen was and he responded that she was not and that he was. Unsurprisingly he was not able to answer my questions about their policy accurately and needed assistance from the person training him. Staff changing frequently at a business is red flag to me.
- Jacob Alsaffar
Unit size is adequate for the amount of storage needed but the room was across from structural cross braces which damaged my sof
The size of unit is perfect for the amount of storage space but I was told that I wouldn't have any problems. The last item to go into the room was 6 foot leather sofa. It took me 20 minutes to negotiate the turn of the sofa because of structural braces between the building upright beams didn't allow for adequate turning into the room. The sofa is now scuffed and ripped once I got into the room. I honestly think that this unit should have been for display only due to the tight swing area. I think your people need to advise customers who are considering a unit about the close proximity of walls and other obstacles that may cause load difficulties.
- Timothy Nelson
Very nice
They found me a storage unit at last moment. Was helpful with price. Would recommend them.
- Theresa VanBuren
Hidden charges make price advertised inaccurate
Administration fee, overpriced yet required lock, and mandatory insurance (even if you’re storing junk)
- Peyton