Showing 6 - 10 of 17 reviews
I used Public Storage for about 9 months, and overall had a great experience. If you are in need of storage from this location make sure you ask for Michelle when renting a unit. Michelle is super awesome, and very helpful. She went out of her way to make the experience of having our stuff in storage a little less stressful. Was always willing to make accommodations if I needed any. I would rate her the 5 stars. Thank you for all your help Michelle, and best of wishes to you.
- Teacher Amanda
The customer service here is above and beyond. We had the pleasure of having Michelle help us. She asked us what we planned to store and she helped us make the most informed decision possible. Renting was a breeze and Michelle was really great with explaining all of the costs. As we were in the middle of moving our stuff we noticed that we may need a slightly larger unit and Michelle was more than willing to help us find the most cost effective decision. We really appreciate Michelle and her excellent customer service. Definitely will recommend others here as log as Michelle works there.
- alyssa villanueva
Great customer service
Monica and Michelle provided friendly and professional service when I needed to store my belongings after a fire at my home. They made one of the steps in this difficult process a lot easier.
- Lisa Tracy
I think the P.M. Manager Michelle is a fantastic manager. I've had my large unit there for several years and she has my vote for the best manager. She is so friendly and helpful. She will go out of her way to help solve any issue you may have. She will make sure she lets you know when she will leave so you aren't left waiting, and always acknowledges you when she is with another customer to tell you that she will be right with you. She is always smiling with her happy personality. She makes it a pleasure doing business at the 2497 Grove way, Castro Valley Storage. Thanks Michelle!
- Raymond Gumbs
Great service
First off I was going to go to self storage in San leandro, but since my mother whom lives in Sacramento, Ca has rented at Public Storage before and has said nothing but good things about the place I decide to rent a space there. The Public Storage in Casto Valley I visited had great customer service I was able to get in and out without no problem. I also notice how well trained the manager is. She was able to help me and help two other people at one time. It's very appreciative because not even at a grocery store I recieve the type of courtesy I was given. Michelle H. thoroughly explain ever document I was signing and make sure I was satisfied with the space I am renting. Thanks Public Storage!!
- Tarhea Kendricks