Showing 16 - 20 of 21 reviews
Bad dolly, bad
The cart/dolly available was dilapidated. Other than that, everything as expected. The manager was very professional and clear.
- JD
Helpful staff
Helpful staff, good location, clean, well-organized Suggested area for improvement: allow people to make reservations online more than seven days in advance
- David
Work on customer service
I arrived for my appointment and no one was in the office but there was a sign on the door be back in 20 minutes. I tired calling no answer. The manager arrived 30 minutes late. He apologized but I asked why didn’t he just give me a call to push my appointment back instead having arrive and wait all that time. He stated a customer would let him leave, I thought I was a customer as well. Really wasn’t happy with the way things started.
- Aasima
Had to buy a lock for twice the retail and the first month is not $1.
Advertised as first month for a $1. Then once I proceed to fill out the forms, I am told I have to buy a public storage lock for $20 (retail at uhaul is $10) and that there is a processing fee of $20. What processing? I filled in the form online and they only thing they did was print it out so I could sign it. Why doesn't the website say you need a certain lock to rent a unit? The facility, price and staff are worth the hassle but I feel as though there is some bait and switch going on with the fee and lock cost not clearly shown on the website.
- Chris Chacey
Storage Units are insecure
We purchased a climate controlled unit only to find out the top 2 feet of the unit are completely exposed to the main hallway! Anyone off the street can come in and take a peek at all of our stuff. And if they want to take it, they simply have to remove two screws on one of the cross bars and they have 2 feet of access with no security cameras! It's not secure at all! Public Storage in all other aspects has been great (I.e. Billing, customer service etc). But this facility is pathetic and should not be included under the Public Storage brand.
- K. P.