Pricey, and A Sneaky “Discount” Only Hides Fees
The facility was very clean. I spoke to one person on the phone, who was just fine…only after multiple multiple attempts to reach the office over several days. Either way, her customer service was fine.
However I really feel like I was duped into paying for the unit that I have been paying for. We were supposed to get “1/2 OFF FIRST TWO MONTHS!” of our unit rental. However, the one time fees and administration charges and whatever else were enough to literally not give us a discount for the first month! Then, I’ve been receiving emails that were “IMPORTANT MESSAGES” that were quite literally -blank- (Turned out that it was because I was late & had gotten confused on the renewal date …. So yeah I almost lost the unit (and alllll of my earthly belongings!) due to being late/confused by everything because all this is new to me. I’ve never had a storage unit before.)
So, second month’s “1/2 OFF DISCOUNT!” Was a joke as well because of all of the late fees!
Ultimately, sure, the unit is clean and fine. But I definitely feel like I was fooled. Lured into paying for an expensive/over-priced unit by big discount claims by the company.
Recommended Yes
price2/5 (a little steep)
service3/5 (helpful)
cleanliness5/5 (squeaky clean)
- DJ ST