East Bank Storage - 35th & Racine

Showing 31 - 35 of 36 reviews

April 18th, 2017

Good Price

Overall I was pleased with the experience. The lady that checked me in wasn't the most friendly but the maintenance man who showed me my unit and helped me with my cart was very friendly and helpful. The storage unit is under a pipe that leaked so there was dirty plastic on top to stop the water from getting into the unit. The maintenance man told me to let the front desk lady know to put in a ticket to have it cleaned and have more plastic added, which I did on my way out.

Recommended Yes

price5/5 (excellent value)

service3/5 (helpful)

cleanliness4/5 (clean)

- Tanique Hunter

September 30th, 2016

Overall decent

The first agent I was dealing with was very short with me and robotic in terms of her responsiveness. She was not very informative or accommodating and didn't even show me where my storage room was located. Another employee, Alan, was able to upgrade me to the next size up gave me an additional cart and was very time efficient

Recommended Yes

price4/5 (good value)

service3/5 (helpful)

cleanliness3/5 (average)

- bridget

July 29th, 2016

Limited time access but everything else is perfect

Friendly customer service, clean, secure facilities, the only con is that the rooms are only accessible during office hours.

Recommended Yes

price5/5 (excellent value)

service5/5 (outstanding)

cleanliness5/5 (squeaky clean)

- Kale

September 19th, 2013

Fair!

This place is very fair with their prices. I needed a storage unit last minute and I was expecting to pay an arm and a leg. It was mid-month when i needed it and I figured i would be paying for that full month. However, they (justly) pro-rated the rest of the month. The units are clean, although a little difficult to find. The office people are nice and friendly. One showed me where my units was and was very thorough in explaining all that I needed to know. I do have complaints, though. The elevator was out and my unit was on the third flood...luckily I was able to use the freight elevator though! The hours also make the place a little less easy to access though. I work from 8-6 and have no lee-way for trying to make it here. I am forced to ask others to move my belongings for me when needed. Overall, though, I think it is a worthy place to store your belongings.

Recommended Yes

price4/5 (good value)

service5/5 (outstanding)

cleanliness5/5 (squeaky clean)

- Carina

April 29th, 2013

terrible

First of all it is not a storage facility in the sense one expects, a free standing independent facility. It is a tenant in an old factory warehouse that provides storage rental. This causes several issues. You cannot access your unit if one of the art galleries that lease space in the building is having a showing or whatever they're called. There is only one elevator that is used by every other tenant and waits can be unacceptably long and that is if it is working in the first place. The hours are awful, 8am-6pm M-F, 8-3 Sat & Sun, so if you need something early you better plan ahead because it is not accessible before opening or after closing (unless you're willing to pony up a hefty fee!!) Do not be surprised if you arrive during normal business hours and they're closed either, they invent holidays and only post a note on the door! As a tenant you should have a reasonable expectation of access, you won't here and it cost me dearly! Not only a fee to rent equipment I needed, but I left town and was charged 80 bucks in fees for late charges...because they left early. Do yourself a favor, go to a real storage facility.

Recommended No

price3/5 (fair price)

service3/5 (helpful)

cleanliness3/5 (average)

- Bob Jones

April 29th, 2013

Here at East Bank Storage, we pride ourselves on providing excellent customer service and regret any issues or inconveniences that you may have experienced. Our days and hours of accessibility are clearly listed on our website. (Our hours are Monday through Saturday, 8 am to 6 pm and Sunday 8am to 12 pm.) In making a decision to rent a space from us, you had ample opportunity to check this out before signing on. We do not rent equipment; in fact, we provide complimentary carts to our customers. While most customers use the new automatic elevator, there are also two additional available freight elevators. The only days we are closed are on Christmas, Easter Sunday and New Year. All our customers can pay their bills with us online from ANY location they are at just by clicking on the tab 'pay your bill' on our website. Customers have 100% access to their payment history on our website. We have had satisfied customers who have stayed with us for more than 10 years without any complaints (and are still with us) but we still encourage them to give us feedback which helps us improve our business processes so that we can continue to be a world class storage facility. I would like to mention that if you had been unhappy with us, you had ample opportunities to e mail our site manager which is an option that is clearly provided on our website as well. We provide an accessible, carpeted, clean, safe and inexpensive storage units 7 days a week. East Bank Storage

- Manager's Response

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