April 29th, 2013
Here at East Bank Storage, we pride ourselves on providing excellent customer service and regret any issues or inconveniences that you may have experienced.
Our days and hours of accessibility are clearly listed on our website. (Our hours are Monday through Saturday, 8 am to 6 pm and Sunday 8am to 12 pm.) In making a decision to rent a space from us, you had ample opportunity to check this out before signing on. We do not rent equipment; in fact, we provide complimentary carts to our customers.
While most customers use the new automatic elevator, there are also two additional available freight elevators.
The only days we are closed are on Christmas, Easter Sunday and New Year.
All our customers can pay their bills with us online from ANY location they are at just by clicking on the tab 'pay your bill' on our website. Customers have 100% access to their payment history on our website.
We have had satisfied customers who have stayed with us for more than 10 years without any complaints (and are still with us) but we still encourage them to give us feedback which helps us improve our business processes so that we can continue to be a world class storage facility. I would like to mention that if you had been unhappy with us, you had ample opportunities to e mail our site manager which is an option that is clearly provided on our website as well.
We provide an accessible, carpeted, clean, safe and inexpensive storage units 7 days a week.
East Bank Storage