Showing 41 - 45 of 47 reviews
Good unit, bad marketing
The facility is nice. I like that it's climate controlled and I like the gate access with security codes, and the person that helped me was great. I don't like that creating a reservation online only reserves the price, not the unit. It's a minor compliant, but I don't feel that the website made that clear. I scheduled my start date out farther assuming it would be held, but when I spoke with someone, they said it only holds the price.
- Justen R
The only concern I have is that the security gate is currently broken. Someone hit it with a car and it has yet to be repaired.
- Jason Nappa
Good but manager was pushy
Very clean facility. Whole process was fairly streamlined and quick. Only reason for just 4 stars is that the manager was quite pushy with extras that I didn't need: boxes, tape, packing material. Also, it wasn't completely clear why I had to buy a lock from them rather than use my gym lock. Manager said that it was required but I'm not so sure as I saw gym locks on other units.
- White Chocolate
Rick at Cranston was FANTASTIC. Your website LIES.
Rick at Cranston was FANTASTIC. Talk about wonderful customer service and willingness to work with a new customer. He was VERY diplomatic cleaning up a MESS made by corporate. Your website is very DECEIVING. You claim that I had a reservation but all I really had was a locked in rate. You indicate that by reserving online the process will be fast, easy and get rid of the hassle. That is a LIE. There was only one unit left and if I hadn't RACED to get there on my check in day it would have been sold to someone else.
- Nina S
Bad parking design
Disappointed in the designs. There is a incredibly small amount of parking behind gate and also disappointed in the fact that there are only a few dollies available, which you have to walk around to the front of the building as apposed to walking through the building. This is extremely aggreivating the pooring rain. On another note the facility is extremely clean and the staff was pleasant to deal with.
- Christian Descoteaux
Frequently asked questions
What size storage unit do I need?
How tall are storage units?
Do I need climate-controlled storage?
What are the minimum number of months I can rent?
Do I need a reservation or can I just walk in and rent a space?
What is climate control?
How wide are storage unit doors?
What is 24-hour access?
Do storage units have electricity or electrical outlets?