Central Self Storage - Glendale

It was amazing!

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

Beyond the call of duty

I was having the worst moving experience of my life everything that could go wrong did. I found Central Storage online and was greatful they had a 24 hr kiosk to rent a unit, because of course with all that's gone on at this point its like 12am and no place is open. Well par for the course my card doesn't want to work and there we sit tired frustrated and ready to SCREAM!!! well the onsite manager comes down and tells us sorry they are closed due to the gate being broke. I just laugh what can you do at this point. Well I told Hermy story and even tho she was sick in bed on her day off she opened the place up and rented me a unit and saved the day. We had to go through a side gate but she got us a hand truck and stayed up way late while we unloaded into our unit. She went far and above what she had to do and for that I'm greatful beyond words. The facilities are clean, secure and easy access. I would recomend them to anyone in a heartbeat. True story every word.

  Price - 5/5 (Excellent value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

the manager is sweet and helpful and the unit is great and priced well.

  Price - 5/5 (Excellent value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

The customer service from the time of my call to book a unit up until I finished my paperwork and moved in was great. They helped me choose a great size unit and helped me understand the paperwork and all information needed.

  Price - 4/5 (Good value)

  Security - 5/5 (Extremely secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

My experience was overall great, good service and didnt take too much time to get a unit.

  Price - 5/5 (Excellent value)

  Security - 2/5 (Somewhat secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 3/5 (Average)

Recommended: Yes

Just what was promised! Good value, friendly staff.

  Price - 4/5 (Good value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

So far so good! Beats the competitor prices

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes

Great Service, Good Value

Julian, the Manager was outstanding all the way from our first phone conversation to the end. Also, I used their free truck and was running late and had to drop it off an hour after they closed and it was not a problem.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

Our reserved unit had been rented to another party. We were given the option of a 10x15 for the same price as a 10x10. We were very satisfied with this offer.

  Price - 4/5 (Good value)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 4/5 (Clean)

Recommended: Yes

Good customer service, read contract before signing

The man at the front desk was ready and willing to help and explain anything I needed. He was considerate and helpful. The only problem was the computer showed a monthly rent that was higher than what I saw online. When I brought this to his attention he called his superior and got everything straightened out.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 4/5 (Very helpful)

  Cleanliness - 3/5 (Average)

Recommended: Yes

Above post mistyped

I am sorry the last post should have said I needed to pay an extra day for Safemove for the u-haul truck not the storage unit my bad.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 4/5 (Clean)

Recommended: No

Absolute worst experience of my life!

This is the worst business situation I have ever been in . The first time I pulled up to the gate they had giving me the wrong passcode. I did not realize it was my cell phone number untill I tried to enter the code numerous times and recieving ACCESS DENIED! I had to figure out the two numbers needed to be switched around. Well step two it was awfull finding my unit because most of the hallway lights did not work and the unit number on the door was in some sort of black marker like . Only to find my unit with a lock on it that noone took off yet oh and found the elevators did not work after I found them alllllllll the way down the opposite end of my unit. There was absolutely no emergency number to call. The person who came to the private residence door said"oh I'm just here packing up for the manager and don't work here they let the manager go" When I explained my problem with a u-haul full of things I needed to get in storage by 10:00AM the next day because I needed to return the u-haul he said there is nothing that can be done. Well so then I had to drive sixty two miles back to my home to leave the u-haul filled with my things and hope to figure something out during the night. To end this long boring and disgusting story yes you guessed it I lost my 25.00 for the unit had to pay another 60.00 at a different storage place I was afraid to go back to that place again. Oh and not to mention I did not make my cut off time soooooooo I ended up paying for an extra day use of the truck,extra day for storage insurance,and extra miles for a total of 110.00. Keep in mind I already paid 127.00 when I pickep up this u-haul. All this stress for someone who just lost their Mother and needed to leave his residence! I hope and pray that noone else ever experiences this with this place. Good luck.

  Price - 3/5 (Fair price)

  Security - 3/5 (Secure)

  Service - 1/5 (Very unhelpful)

  Cleanliness - 4/5 (Clean)

Recommended: No

Jose is the BEST!!!

This particular location is under new management and my customer service representative was Jose. He was fantastic. Although he is new to the job and still in training, I never would have known. My situation was of an urgent and somewhat complicated nature. Start to finish, I only had a very short window of opportunity in which to process my paperwork, fax over proof of insurance, sign off on agreements, rent a moving truck, select a storage unit, get things loaded, transported and unloaded etc. I had less than 3 hours start to finish. I reserved online and when I walked in I was the only one in the office. Jose was by himself. About 15 minutes into my transaction however, another customer came in to pay their rent. They quickly became disgruntled after learning that I too was a “paying customer” and they would have to wait their turn. Their ongoing displays of extreme impatience did nothing but add stress to the situation. However, in spite of this customers continued annoyance, rather than get flustered, Jose really saved the day. He not only treated us BOTH with dignity at all times, he kept his composure and professionalism all along the way. So imagine my surprise at learning that he was NEW to the job! I will definitely tell a friend about this facility.

  Price - 5/5 (Excellent value)

  Security - 4/5 (Very secure)

  Service - 5/5 (Outstanding)

  Cleanliness - 5/5 (Squeaky clean)

Recommended: Yes