Poor customer service.
I have been renting a unit here for over 20 years, long before Prime Storage took over ownership. I was very pleased with the service prior to their management. Since they have taken over management the cost of my unit has jumped 42%- well over the consumer index. They have closed the office at my location, so for all issues requiring "human" involvement, I must travel 20 miles round trip... which would not be necessary if they would RETURN MESSAGES! In the last year, I made 6 phone calls to the number listed for local help. Each of the calls was rerouted to the "national" office, and I was unable to speak to a human during any of those 6 calls. I left complete, detailed messages regarding my issue(s)... AND NOT ONCE WAS MY CALL RETURNED (AT ALL, LEAST OF ALL IN A TIMELY MANNER). I was forced to call Prime Storage and leave repeated messages. And in two circumstances had to drive the 20 miles (and wait for the office person to get off the phone!) to get recognition of my problem (but no help!). The word SERVICE does not seem to be a part of the Prime Storage corporate ideology. I have other issues and complaints, delays in repair to my rental unit, inappropriate advice given by a customer seevice representative, ignoring requests for immediate help with a malfunctioning unit, but I will not go into details with these issues in this review.
- Linda Carrigan-Deerfield