Showing 16 - 18 of 18 reviews
AMAZING customer service!
I had to unexpectedly get a storage unit very quickly. Reyna was so accommodating. She really went above and beyond. She was welcoming, friendly, and helpful. I highly recommend this location!
- Elise R.
My only complaint is that they are not as prompt in updating your account and restoring access upon payment as they are suspending access if you make a late payment. Basically, although you no longer have a balance, you still have to go during office hours and have them check your account to get in the gate, just so they can say, "oh." Do not expect to have automatic access though several days may have passed since paying off your balance. Save yourself the frustration and inconvenience and wasted time. Calling ahead of time is useless as well, as they have repeatedly verified payment over the phone, and a $0 balance, and yet, did not restore access. Better off going in person before the office closes to be sure you can access your unit, especially if traveling quite a distance to get there.
- Marcus Hawthorne
The website hours need to be updated
The website hours need to he updated. There is a huge problem where customers are told when going on the website and calling the public storage number, different hours than what the access hours really are. This inconvenienced me and my partner and delayed our move in by over 12 hours. District manager did not even give us any compensation even though he knows this is a recurring issue.
- Sabrina Meli