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Showing 26 - 30 of 32 reviews
The staff was curtious and professional.
The staff are curtious and professional. All the details were discussed in a frank and concise manner. The facility was clean and appeared to be be well managed. Subsequent visits bore out the above.
- David Hoppe
The price I was quoted and confirmed by...
The price I was quoted and confirmed by email was not the same as I was charged when I checked in. Staff said they would have the issue resolved but I have not heard back yet. Guess I'll wait and see when the first full month's bill arrives.
- Matt Martinson
Okay for the Price
Just moved over from Hawaii Self Storage because they were getting to expensive. At once I notice that I no longer have 24 hour access to my storage unit, there is no covered parking for loading and unloading, the locking mechanism on the lockers does not appear as sturdy as I am used to. When I ask for a cart to move things in, I was given a key to #4 and the lock wouldn't work, I had to get someone from the office to come and "fiddle" with it to get it to work. When I ask about it, I was told that they had no intention of replacing the lock. On the plus side I now have more storage space for less cost. Guess I have to take the bad with the good.
- Russell Gust
Keep raising rental fees once a year
Every year Public Storage raises their rental fees between $60 to $100...once a year. Are there capital improvements to justify this? Still no drinking fountain. Its been broken for over 3 years. Secured parking? Parking gate remains open, even after hours. I've seen homeless people sleeping in some of the covered areas. Any vending machines to make up for the lack of a water fountain? No. As soon as a sizable unit opens in a locally run storage facility, will move in a heartbeat. To give you an idea of rent increases; I started at $238. With yearly increases, I now pay over $525.
- Arrow Tam
rude staff
The second time I went to put stuff in. The staff at that time was very rude. First the staff at time of renting was excellent and very professional and informative. However they did not tell me of the cart borrowing rules. Then upon second time putting stuff in the staff still did not clarify the rules of the cart borrowing. So I left and held on to the key to get another load. Then I got a rude phone call. They made me feel like I was getting scolded and it was not expressed in a professional way at all. Very belittling and not only it was once. Upon arriving back one staff lady was rude and scolded me again. Not explaining the rules Professionally at all. Then another lady didn't it again and was like now you know so Never do that again. Like I had done something horrible. Very unprofessional and rude and belittling. I understand that people may of been idk something before to make these ladies be rude like that. But they need to be clear from beginning and then professional after when speaking to Customers. It was pretty bad and luckily I'm very professional and nice otherwise I would be a very mad customer and move my things to a storage that is not public Storage. You need to speak with the staff on professionalism and being clear with rules from the start.
- CM
What size storage unit do I need?
How tall are storage units?
Do I need climate-controlled storage?
What are the minimum number of months I can rent?
Do I need a reservation or can I just walk in and rent a space?
What is climate control?
How wide are storage unit doors?
What is 24-hour access?
Do storage units have electricity or electrical outlets?
