The good and the bad.
So far there have been good things and bad things about Public Storage. When I first set up my reservation, I got a call confirming my unit was reserved and I got the $1 first month promotional pricing. When I went to actually check in to my unit, they did not have it available, and also said they wouldn't honor that pricing at that location, despite having confirmed it via phone and email over a week prior. They instead transferred my reservation to a nearby facility. This one is actually much nicer than the first one. However, there was no mention of then requiring a certain level of homeowner/renter's insurance coverage, and required that I pay for their insurance. So instead of the $25 I was expecting to pay for my first month, it was over double that, including the price for their "custom locks". The unit itself is nice, climate controlled and inside. Since moving in, I've had issues with other customers blocking the loading areas and refusing to move until I went up from to ask management to intervene. I also got locked into the facility one night because the timer on their lobby doors is 15-20 minutes fast. A bit of a scary situation until we figured out how to work the emergency doors. Despite these inconveniences, the facility is secure and clean.
- Madeline H