Customer service is horrible
The customer service that I have had since the very first moment with this unit and company have been atrocious. The first day I showed up a little after the office opened because I had some questions. The office clerk locked the door when I showed up so I waited a little long and then a half an hour rolled past so I got out an knocked on the door. I waited a little longer and knocked again. The office clerk came back into the office and sat behind the front desk and ingnored me and another Customer that showed up and was waiting outside. She finally got up and unlocked the door and walked away no apology or anything not even opening the door just unlocked it. When I entered she rudely said “ I tried to tell you I was in a meeting”. I also had another experience with customer service over the phone about another issue and was treated in a similar fashion. All-in-all I am not impressed and will never be using public storage again after my brief stay.
Recommended No
price4/5 (good value)
service1/5 (very unhelpful)
cleanliness4/5 (clean)
- Michelle