Property Good...Customer Service Not So Good
I have been a customer of this facility for about a year and a half. I have actually increased the size of my storage twice. This property is extremely clean, secure, and well-kept. I have been very satisfied with the service received at the property itself. No complaints with the storage facility at all.
This last experience with their customer service was horrendous! My conversation with Abigail was challenged because she refused to listen. She had a questionable attitude when I had to clarify why she was asking for the information she already had because I was an existing customer. She also claimed not to have access to information when I knew what was possible since I had already changed units before! It just wasn't good and I was upset because I believed that I deserved to be treated as a paying customer with respect.
Recommended Yes
price5/5 (excellent value)
service1/5 (very unhelpful)
cleanliness5/5 (squeaky clean)
- Mimi