Showing 16 - 20 of 20 reviews
Great people easy to work with
Facilities are clean and people are great
- stephen coons
Storage you can believe in!
Nice facility that meets my storage needs.
Recently began renting a small unit (studio-1 bedroom) from this location so far so good, there are several positives I'd like to share. Pros: great customer service amazing promotional offers (savings) property is well maintained Cons: hidden fees that may or may not be disclosed (in my case it was concerning hidden fees concerning a promotional offer) As it stands I recommend Public Storage at Old Monrovia Rd to others, however I plan to update my review after collecting my items to provide a better informed review on the company and my experience.
- Gabrielle Harris
Everything was great but i bought a lock from the store in another state before i came here and when i got here you made me buy another one and now im stuck with a lock and out of 20 dollar cus i cant return it and i was force to buy insurance also. I didnt expect any of that at all so when they say 1 for the 1st month they mean 70 dollars.
For one, our light bulb is blowed after we asked to replace it. Two, we were locked in and our code was not working. When we talked to customer service they were talking so rude to us. Three, we were leaving at 9:01 and got locked in. We understand your hours of operation and respect the security of the place but we had a huge load and was trying to move as fast as possible and got locked in literally 1 minute after closing and was locked in for about 30 minutes. What made it so bad it was someone in the upstairs office and didn't acknowledge us at all. We had no one to come check on lot like most storage facilities do before locking someone in. We've had it for about 3 days now and a new problem everyday so far ... One thing that was good was the labor day sale! We moved in for 50% off the original price so that was great!
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