I've been satisfied with public...
I've been satisfied with public storage......extremely convenient location, easy access, size & availability of units. except: rent has gone up every year, from $99 to $117, to $133. The final straw was being notified rent was increasing to $150 per month. After a brief search, I found another storage location; same size unit, same hours same hours of access. Only 1 1/2 miles away from my current public storage location. and it was only $78 per month!!! HALF OFF!!!!! The kicker is that my new unit for $78 dollars (vs $150 at my existing PUBLIC STORAGE) is ANOTHER PUBLIC STORAGE FACILITY!!!!!! I asked the manager at my existing location if there was any chance to meet the price of the new location. she said she would ask her manager. I thought that since I had rented my existing unit for 3 YEARS and never being late on rent, that maybe PUBLIC STORAGE could price match another PUBLIC STORAGE facility that was only 1 1/2 miles away. I was told the response was that price matching "would not even be considered" and to go ahead and move. So I have. So much for Public storage customer retention. Yes, I'm still with Public Storage, but I will never actually recommend them or purposefully seek them out for future storage needs. They don't care about me as a customer, so I don't care about them as a storage facility.
- Shane Freese