Good price but ridiculous policy
The price was good, the rental process was good but I have a huge problem with one of their policies. The property has access hours which end at 10pm. That in itself is fine to not let anyone in after hours, but I was art my unit with a moving company crew and a 20 foot moving truck partially unloaded when it became 10pm. I couldn't stop right then with the moving truck not empty and multiple pallets of equipment on the ground outside the unit. We finished moving the pallets inside the unit and emptied the truck. At this point it was after 10pm. When we attempted to leave, the gates would not open because my access code didn't work. I called the 800 number and talked to agents multiple times. It was an hour before they could reach the site manager and get the gate open. This policy is absolutely ridiculous. I should not be trapped inside the property for any reason, ever. After hard work moving for over 5 hours I just wanted to leave, get a huge bottle of water and go home to test. This ordeal made my experience with this company very bad.