Showing 21 - 24 of 24 reviews
nice people working there great customer service
great place great customer service, I don't appreciate having to pay for insurance extra 10.00 per month .. I could use my home owners insurance they said but I donot like combining things like that and just an over all privacy issue with that for me.. but that's the company bu·reauc·ra·cy not the workers there
- lisa
Everything about the storage unit itself was fine. The problem I had was when I booked it online I got a great deal, but when I actually went in for the paper work a week later they did not honor my online rate and told me I would have to pay 20 a month more than I expected. I was not pleased.
- Brittany
Not a Happy Customer
I've been a renter here for a while and have also incurred the huge monthly rate increase. I'm certainly not opposed to paying a little more each year, but to get such a large amount thrown at me all at once just wasn't fair. In what little I've been able to get out of the manager it's all about collecting more money because of supply and demand. It's too bad. Unfortunately I can't move into a smaller unit to keep my price down, I just have too much stuff at this time. I guess I'll have to start looking for another place to keep my stuff, hopefully with a company that treats its loyal customers better.
- Frank U
Unfair Rate Increase
On May 29, 2014 I received a "Rate Change Notice" in the mail stating that "In order to maintain our high standards and provide you with the customer service you deserve, we find it necessary to increase your monthly rental rate effective June 28, 2014." The rate change went from $70 to $89 a month!! 27% or $228 more a year for a 10x5 storage unit over the course of a year, out of the blue. First I called the Clybourn number provided. Whoever answered the phone there acted as they knew nothing about it and said I needed to contact the Lisle manager and said they would forward my number to them, I waited, a little over a week, no response from Lisle. I then emailed my dissatisfaction to the [email address withheld] email address, again, almost a week, no response. Next I went into the office and talked to the manager Duane, he gave me the song and dance about cost of living increases, yada yada, I pushed more and said your bills have gone up 27% in 2 years? He fumbled around and said, "well we are trying to stay competitive with the other storage facilities" and proceeded to tell me how much more my unit would cost down the street. I thought staying competitive was keeping your costs low and I asked him, "so basically this is a cash grab, your competitors are charging more than you so you want more money too?" He said "yes." I explained my displeasure, said they are lying to their customers about providing better customer service since I couldn't even get a phone call back or an email, and demanded to talk to an owner or a manager.
- Nick K