Unfair Rate Increase
On May 29, 2014 I received a "Rate Change Notice" in the mail stating that "In order to maintain our high standards and provide you with the customer service you deserve, we find it necessary to increase your monthly rental rate effective June 28, 2014." The rate change went from $70 to $89 a month!! 27% or $228 more a year for a 10x5 storage unit over the course of a year, out of the blue. First I called the Clybourn number provided. Whoever answered the phone there acted as they knew nothing about it and said I needed to contact the Lisle manager and said they would forward my number to them, I waited, a little over a week, no response from Lisle. I then emailed my dissatisfaction to the [email address withheld] email address, again, almost a week, no response. Next I went into the office and talked to the manager Duane, he gave me the song and dance about cost of living increases, yada yada, I pushed more and said your bills have gone up 27% in 2 years? He fumbled around and said, "well we are trying to stay competitive with the other storage facilities" and proceeded to tell me how much more my unit would cost down the street. I thought staying competitive was keeping your costs low and I asked him, "so basically this is a cash grab, your competitors are charging more than you so you want more money too?" He said "yes." I explained my displeasure, said they are lying to their customers about providing better customer service since I couldn't even get a phone call back or an email, and demanded to talk to an owner or a manager.
- Nick K
Hello Nick, We thank you for taking the time to discuss your year-long rental with us. While we do understand your frustration towards rental rate changes, this is the standard process of all storage rentals. We do offer competitive rates in this area on premium secure self storage units that are of the highest quality. This size unit that you are currently in is an extremely high in demand product with little to no inventory in the area. If the cost is more than your budget then we do also have the option for you two downsize to more affordable spaces between $59 to $68 if you want to ask the Manager about a transfer. We do offer premium climate controlled, highly secured, clean & well lit self storage that is one of the highest quality facilities in all of Chicagoland. We would like for you to stay with us a long term tenant and want to thank you for trusting your belongings with us for over a year now.
- Manager's Response