Showing 16 - 18 of 18 reviews
Easy and quick. Staff is very helpful. Clean and secure site.
- Lisa Branam
It is a pleasure to do business with your desk representative, Tanesha, but the facility is no longer clean. it is too much for one person to do both jobs.There is dust and dirt on the sliding doors to each location and dirt seems to be seeping into the units. There is trash on the floors, in the elevators and outside the main sliding doors. We appreciate the friendly, professional service when we go in to pay our bills, but the cleanliness we saw in the past is not what it once was.
- Maureen Poe
Facilities are fine, but inconsiderate business practices with cancellation won't have me coming back any time soon.
There are many built-in costs that make this storage company completely cost-ineffective. They charge the ridiculous amount of $17 for their very specific lock for the units; this fee is non-refundable, and the lock is completely useless outside of the facilities. Almost $20 thrown away there. Add in the insurance, the start-up fees, etcetera, this is a poor value. Their pro-rating system is horrendous, only offering pro-rating for the first 10 days of the month, and charging the full month for anything past those first 10 days. Regardless of when in the month you start your rental, you will be charged for the WHOLE month, and then the "next month" will apparently be pro-rated. This is backwards logic, and for people looking for very short-term rentals, will cost you up to 400% more than the rental time you are actually looking to use. I only needed a week's worth of storage, and was forced to pay for the whole month. I am unhappy, feel ripped off, and will not be using Public Storage facilities again, at least not this location, although I believe the business practices are similar for all locations. Mediocre customer service and impotent employees who said they had no power to help also helped create this opinion.
- Maria Schafer
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