BA Storage

Showing 71 - 73 of 73 reviews

February 28th, 2014

very nice until you sign the contract

the place is not very secure as anyone can walk in off the street and the gates seem to stay open for several minutes - I've driven up and find the gates open 50% of the time. even at closing - anyone can drive in - not all cameras work or point towards all areas of the compound. being next to the freeway - the city can at any moment open and inspect your storage for explosives - the heavy traffic of cars means the amount of dust and smog hovering over the compound is at the highest - inside an empty storage unit black dust is everywhere and will accumulate on your belongings. the staff falls back on there is "no cooling off" disclosure that they explain and is required to sign a list of items that are explained. however, if you have an issue the issue will go by the wayside because to rent a storage unit you cannot get out of any months paid in advance - lets say the first 2 when you move in. the staff went from being nice and helpful to instantly uncaring when i had an issue with the size of the door and location to my unit not meeting my needs. at the time of renting i was unaware that the doorway would pose an issue - within 10 minutes of signing the contracts then discovering this problem i spoke to the office and they said "no cooling off" - in other words - you can leave but you will not be refunded. i didnt like how inviting they were then uninterested to take steps to find me a unit that would work so I'm stuck and as a result am learning - ADVICE - before you rent a storage space - go look at a few without having to move - don't be stuck with a truck and have to find a space for your items - spend a few days driving around and looking - companies will barter with you when they know you are shopping around.

Recommended No

price3/5 (fair price)

service2/5 (somewhat unhelpful)

cleanliness2/5 (somewhat dirty)

- K.

December 1st, 2017

Can do better

This is a terrible storage place, I usually dont leave negative reviews, but this place has many hidden fees, the staff is really not accommodating, they will not feel helpful at all. Had to store furniture after work before flying out of state for months, personel walked up to me and told me that I have a few minutes to leave before they lock me in the premises and will charge $50 for being there. I mean who does that?

Recommended No

price2/5 (a little steep)

service1/5 (very unhelpful)

cleanliness3/5 (average)

- LLOYD

January 28th, 2023

ABSOLUTELY HORRIBLE CUSTOMER SERVICE

As a return customer the way I have been treated by the facility managers at this location has been absolutely despicable. I rented here previously in 2022 and left after leaving the area for a couple months. No issues. I have no idea what happened to this staff but the people that work there now are passive aggressive, lazy, and downright disagreeable. I don’t think I’ve ever experienced such contempt from any staff member at any Trojan storage location EVER. And my error? Apparently even though the storage supposedly has office hours until 6 pm a staff member called me and begged me not to come in after 5pm (when I get off) because “there wouldn’t be enough time to process the paperwork”. So I’m like okay I’ll come Saturday. And they say sorry, we only honor your reservation for four days. And I’m like really? Then as soon as my hold expires on Wednesday they raise the price by $200. So I try to make a new reservation for a smaller unit now that I’ve been priced out of the 10x15- and finally it’s Saturday. I go to the office and say hey, I made a new reservation. They’re like under who? I give my name and they snicker and reply “yeah we canceled that, we’re not going to rent you a unit” and laugh to each other. I’ve never seen such disgusting behavior by employees. The management here must be nonexistent. Sad. Because I really enjoyed my previous lease here. Management must be reduced to hiring bottom of the barrel.

Recommended No

price1/5 (unfair price)

service1/5 (very unhelpful)

cleanliness3/5 (average)

- Moises Ceballos

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