First time storage facility renter
The first contact of someone on-line was great & she set up a tentative reservation of a 5'x10' space & did a good job of qualifying my needs as I explained it to her. When I arrived at the facility, they took me to look at the space & figured out we needed a bigger door to access the space. The paperwork was a bit tedious & didn't realize that we would need to pay for insurance every month so that the lower advertised price got back up to the cost of what I had seen at another facility after insurance cost. I let the guy know that we were coming back the same day after hours & when we arrived with the items in a rented truck that needed to be returned that night-our security code didn't work & luckily looked on the card & found an 1-800 # & was able to get in touch with an after-hours person & were given a temporary # to get in...thankfully!!!! The next week when we went the code did finally work! So far, so good since then.