I would not recommend this storage solution to anyone else
The size of the unit on the add was 12 x 22..
Seems like that should work for me as I had 20 foot sheets of siding I was gonna store.
I recognized that the only time they are quick to answer the phone is for sign up payment.
I showed up with my first load to discover that Iﾃ｢竄ｬ邃｢m locked out of my unit. So I give them a call to be on hold forever. So I accept the convenience of a call back. Finally 9 hours later, the phone rings and theyﾃ｢竄ｬ邃｢re happy to help.
Fortunately, I already found a way into my locked storage to discover that 22ﾃ｢竄ｬ邃｢ storage means that they measured it 2ﾃ｢竄ｬ邃｢ outside the door..
I had a bit of a problem with this because it wasnﾃ｢竄ｬ邃｢t what they claimed it to be with the add. So I addressed it with the customer service call team person and they were very happy to help me out with getting a larger unit at the larger unit price.
The facilities are not maintained very well with broken doors and trash everywhere.
I will try to get out of this as soon as I can physically and financially am able.
I would not recommend them to anyone else!
Thanks
Recommended No
price1/5 (unfair price)
service2/5 (somewhat unhelpful)
cleanliness1/5 (very dirty)
- Jeffrey Dalton
Thank you for your feedback, Jeffrey. We are very sorry to hear about your experience and the frustrations regarding the unit size and the condition of the property. It is disappointing to hear that our communication and the state of the grounds did not meet your expectations. We strive for accuracy in our unit dimensions and will look into how this space was represented. We apologize for the inconvenience and wish you the best with your future storage needs.
- Manager's Response
