$65
I and my husband are currently moving, we are out of state, so i rented and paid for the unit at StorQuest - Mission Hills online to get everything prepared for my moving company, so they can come and just unload my items there. Ive signed a lease agreement online, filled out DL info and so on. First thing that i noticed - they haven't sent us a gate code. I called to the CS line and nice lady checked my account, verified it and gave me the gate access code. I informed her that I am out of state, moving, my driver will be there. I called the driver that everything is prepared for him, he came to the location - there is a LOCK on the unit ive rented. He informed me about this, I called CS line again and they told me that i need to be present personally to make a "check in". It is my third move and I worked this way with other storages earlier - rented online and moving crew just unloaded things in my unit without any problem. So back to StorQuest - I explained again that I CANT BE PRESENT PERSONALLY. Lady in CS told me that she's going to call facility manager. Ok. After holding for sometime, she informed me that they are at lunch and there's no one in their office now. Ok. Lady was very nice and advised that storage facility manager will reach out to me to resolve this. He never did. Once the manager, Andrew, got back from the lunch, my driver met him and Andrew refused him to give an access to MY unit I PAID FOR. After that Andrew leave with another customer-lady to show her a unit. I called CS line again, they advised me to email them my DL. Storage unit was rented under my husband's name, so I sent them a photo of my husband's DL. My driver was waiting almost 2 hours, after that Andrew got back to the office and told my driver that they are going to CANCEL my rental. After 2 hours of waiting, including the fact that I informed CS that I won't be present at their location. We totally wasted time and I have to pay the moving company for this time. Andrew was extremely rude to the driver.
- Daria
