I made my reservation online, successfully. I go to the kiosk after making contact with the company to reassure that my reservation was approved. (It was). Kiosk gets to a point and doesn't allow me to go any further. I then complete the info online to get a unit. Finally achieve that and I go and try to find the unit. Apparently there are two different areas (on different roads about a block away) that I had no idea was there. I figured that out by calling the place again and them telling me it was on a different road. Meanwhile, BOTH gates to both areas are wide open, so no need to put in a code. Furthermore, I finally find "my" unit just for it to have a red tag on the lock part. (Supposed to have a green one). So I tell the person on the phone that and they talk with the manager. But after all that. I asked for a refund. Way too much trouble. Also, the units are smaller than they actually are supposed to be. I tried to rent a 10x15 and it appeared as if it was a 10x10, which wouldn't work anyway!
It was just a really messed up situation. I didn't like having absolutely no property management. The storage units themselves don't appear as if they have been taken care of either. Just overall a bad experience.
I will add that they did refund me my money back, so that was a positive.
- Michelle Tomberlin