Go somewhere else
Several points of frustration with this place, unfortunately. I called to ask why my monthly rate had risen from ~$120 to over $200 in the last couple of years while the same sized units (10x10) were currently being advertised on SpareFoot for $165, and I got the runaroundâfirst was told that there had only been one rate bump, and then as we walked through the payment history it was confirmed that there had been at least three bumps. When I asked about adjusting to the lower advertised rate, I was told a request would be put in but then never heard anything back. Evidently, the request was wiped out of their system because I spoke to customer service the same day about a separate billing issue (I accidentally overpaid by a month while trying to switch my payment method)âso I was told Iâd need to re-start the process, while the next billing cycle for our grossly inflated rent was fast approaching. Ultimately we decided to just downsize to a smaller unit (too many large items to justify switching facilities), but I was again given incorrect information about our ability to just âtransferâ to a smaller unit. When we arrived to make the switch, we learned that we would have to treat it like a new reservation to lock in the SpareFoot rate, which meant continuing to pay for the vacated unit for the balance of the month (less than a week, but COME ON) plus paying a $24 admin fee andâsurpriseâa higher rate for the mandatory insurance. Store elsewhere!