Just a few comments
Hi, a couple of comments regarding Public Storage: Extremely nice employees, courtesy phone call within minutes of booking online, follow up calls to make certain all is well. But there is always a "however". I received an email right away verifying my reservation for a storage unit and it gave me a total price due. Upon arrival to fill out the paperwork. I was shown my reserved space and at that time I was told I was required to have a "cylinder lock" and would not be able to use the padlock I had in my pocket. This added $12.95 plus tax to the fees due. Upon returning to the office to sign paperwork, I was then told I was required to have insurance and was handed a pamphlet that would add more fees - starting at $13.95 per month. I have homeowners insurance that covers my possessions world wide, I called my insurance agent and verified this and had them fax over a declarations page to show I have coverage. While I understand these items are a required part of the leasing, it would be nice to know up front the "real total" required at sign up. On my first visit to bring items to store I walked up and down every aisle to find my unit. There are no visible signs showing which way to go to which unit. I discovered also the units are not in a numerical order which made it take me nearly ten minutes to find my unit then I got totally turned around trying to find the elevator. I would be helpful at least to have some direction arrows to the elevators. A floor plan with unit numbers is something you should give at registration. That is something that would be so easy to provide. The last concern I have is the lack of sufficient hand trucks or 4 wheel carts. So far I have only seen one of each, and they are usually in use. It makes it seemingly unsafe to leave my items 1. in the back of my truck while I go upstairs 2. it would be very unsafe to leave items unattended while taking only a few items that I can hand carry. I am forced to block the elevator door, load my items in the elevator, then unload them on the floor my unit is on and leave them unattended (even just for a few minutes someone could walk off with something unattended) outside the elevator. Everyone has been so very nice and professional at this location.
- Alan